FAQ

I have oily skin, can I still use your product?"

Definitely! Our products benefit oily skin by forming a protective layer and balancing oil (sebum) production.
Do you test your products on animals?

No, we do not. all of our products are 100% cruelty-free
Are your products organic/ all-natural?

All of our oils are 100% natural and vegan. We are thankful to have the opportunity to work with organic herb farms in the northeast area and get the freshest and most vibrant ORGANIC plants for our products.
Do your products contain synthetic essential oils?

No, our products are synthetic essential oil and fragrance-free. Essential oils can cause skin irritation when applied topically. We take pride in our process and our ability to utilize the various parts of the plant and embrace the full power of nature.
I found some powdery materials collected on the bottom of the bottle, what should I do?"

Tiny traces of plant materials can be collected on the bottom. Because we are using the best herbs and plants available at the time of manufacturing, the color of the oils may vary between batches and you might notice traces of plant materials in some bottles. These are organic plant materials and these do not affect the quality of the product. Simply shake well before using the bottle if you find this in the oil.
Where do you ship?

At this time, we ship only within the United States and Canada.
Once I placed my order, can I change the delivery address?"

If you have made an error typing your shipping address or need to make a change, please contact us as soon as possible at Info@skinundress.com. We will make every effort to ensure the correct delivery of your order.
What is your return policy?

We want you to love your purchase, so if our product did not meet your needs, please contact us at Info@skinundress.com within 14 days of your purchase. We will provide a return authorization and mailing information. We will be happy to issue a refund for the full amount minus shipping. Shipping fees are non-refundable.
Do I have to pay return shipping costs?

We are sorry, but shipping fees are non-refundable. You will be responsible for paying your shipping costs when returning your items.